Refund and Cancellation Policy

Growth Leak Audit (₹9,999)

• You can move your call once, free, if you tell us at least 24 hours before it.
• Cancel before the call takes place and you get a full refund.
• Once the call has taken place, the fee is not refundable, because the work has been delivered, unless the promise below applies.
• If the call does not find 3 fixable leaks in your business, your ₹9,999 comes back in full.
• If we cancel and cannot offer a time that suits you, you get a full refund.

First Fix (₹19,999)

• Cancel before work starts and the 50% advance is refunded in full.
• Once work has started, the advance is not refundable, because time is booked and work is under way.
• If what we built does not work as agreed, we fix it free. If we cannot make it work as agreed, we refund what you paid for the part that does not work.

Growth Partner (₹39,999 a month)

• Month to month, paid in advance. Stop any time with 30 days notice in writing.
• A month that has already started is not refundable.
• Ad spend is paid by you directly to the ad platforms, so refunds of ad spend are between you and the platform.

Digital products

Downloads such as kits and templates are delivered as soon as you pay, so they are not refundable once delivered. If a file is faulty or not what the product page describes, tell us and we will send the right file or refund you.

Shop kits (WhatsApp Lead Reply Kit, Inbox Engine): if a file does not open, or a setup step does not work as written, email us within 7 days of delivery and we fix it or refund you. Refunds cover failed setup only, not results.

Bigger projects

Projects scoped and priced separately follow the cancellation terms agreed in writing for that project. If none were agreed, this page applies as closely as it fits.

How to ask

Email madhurmarketing.ai@gmail.com or WhatsApp +91 93541 87860 with your name, what you bought and the date you paid.

Approved refunds go back to the original payment method. We start the refund within 7 working days of approving it; your bank may take a few more working days to show it. Payments made through Razorpay, Topmate or another payment provider also follow that provider’s refund rules.